DFY Screens
Operational Policies & Terms of Service
Effective Date: September 2026
Website: www.dfyscreens.com · Support: support@dfyscreens.com
1. Scope of Service: Turnkey Digitization vs. Custom Design
DFY Screens provides turnkey digital signage setup, media player hardware provisioning, and ongoing remote content management.
Standard Setup & Digitization (Included in Package Setup Fee):
Converting Client’s finalized menu text, pricing sheets, logos, and promotional graphics into high-converting, TV-optimized layouts formatted for readability from 10–15 feet away. Includes hardware bench-testing, CMS player provisioning, cloud pairing, and remote deployment.
From-Scratch Menu Design (Optional $99 Add-on per Screen):
Standard setup requires Client to supply finalized digital text and assets. If Client requires DFY Screens to transcribe handwritten notes, re-structure categories from unformatted physical printouts, curate item imagery, and build a menu board layout from zero, this is delivered under our From-Scratch Menu Design Add-on at a flat $99 per display.
Excluded Services (Out of Scope / Quoted Separately):
Creating brand logos or identities from scratch, on-site photography/shoots, promotional copywriting, custom video editing, and complex motion graphics.
2. Routine Content Updates & The "Rule of 3"
To maintain rapid turnarounds and predictable delivery, routine monthly updates are managed via service batches:
Routine Update Allowance:
Standard plans include routine update batches per billing cycle (e.g., 2 batches per month on the Growth Plan).
The "Rule of 3" (Definition of 1 Batch):
A single, consolidated request submitted at one time containing up to three (3) distinct routine adjustments.
Eligible adjustments include: (1) Updating prices/rates, (2) modifying operating hours or contact info, (3) swapping 1–2 item photos or QR codes, or (4) inserting a seasonal/promotional announcement slide.
Operating Hours & Service Level Agreement (SLA):
Content updates are processed Monday through Friday, 9:00 AM – 6:00 PM. Requests submitted during business hours are pushed live within 24 to 48 business hours.
Additional Batches & Overage ($15 Flat):
Requests exceeding monthly plan allowances or large single submissions (4 to 6 adjustments) are billed at a predictable, flat rate of $15 per additional service batch, added to the next automated billing cycle. Ground-up layout redesigns or re-branding overhauls require a separate re-setup fee.
3. Facility Readiness & Installation Boundaries
DFY Screens provides and supports remote digital content and managed media player hardware only.
Client Responsibilities:
Client is responsible for supplying functional commercial or consumer TV displays, securely mounted in desired locations prior to deployment, with accessible HDMI ports and dedicated, unswitched 110V AC power within reach of each screen.
Scope Boundary:
DFY Screens does not perform structural wall mounting, wall drilling, screen hanging, ladder work, or electrical trade work.
4. Network Connectivity, Equipment Care & Replacements
Venue Internet:
Media players require an active local Wi-Fi or wired Ethernet connection for status pings, health monitoring, and remote content pushes.
Offline Resiliency:
If the venue's internet connection drops, media players will automatically continue looping current cached content from local hardware storage without black screens or service interruption.
Network Alterations ($50 Trip Fee):
Client must notify DFY Screens prior to changing venue Wi-Fi network names (SSID) or passwords. On-site dispatches necessitated by unannounced network credential changes or disconnected cables incur a flat $50 service visit fee.
Equipment Care & Replacement ($65 Fee):
Continuous power must be maintained to the media player. Physical damage, liquid exposure, power surges, or lost equipment are not covered under regular maintenance. Replacement provisioned media players are furnished at a flat hardware replacement cost of $65 per unit.
5. Content Rights & Intellectual Property Indemnification
Asset Warranty:
Client warrants that all logos, brand marks, photography, menu descriptions, and promotional copy provided to DFY Screens are owned by Client or appropriately licensed for public commercial broadcast display.
Indemnification:
Client agrees to defend, indemnify, and hold harmless DFY Screens and its operators against any liabilities, claims, damages, or legal expenses arising from third-party copyright, trademark, or intellectual property disputes related to client-supplied materials.
6. Billing, Auto-Renewal & Cancellation
Payment Terms:
Initial hardware setup fees, design add-ons (if applicable), and Month 1 retainers are due upon checkout prior to hardware bench-testing and layout creation.
Automated Monthly Retainer:
Recurring monthly retainers are charged automatically to the payment method on file every 30 days on the renewal date.
Month-to-Month Flexibility & Cancellation:
Services operate on a flexible month-to-month agreement. Client may cancel recurring retainer services at any time by providing a 30-day written notice via email to support@dfyscreens.com prior to their next scheduled renewal date.
Suspension for Overdue Accounts:
Accounts past due by more than fifteen (15) calendar days may be subject to remote service suspension or temporary display deactivation until outstanding balances are cleared.
Questions about these terms? Contact support@dfyscreens.com or +1 469 452 9240.